Primerica Contact
Corporate Address
1 Primerica Parkway
Duluth, GA 30099
United States, Puerto Rico and Guam Contact Information
| Client Service | ||
|---|---|---|
| General Policy Information | 1-800-257-4725 | Email Us |
| Policy Changes | 1-800-257-4725 | Email Us |
| Cancellations | 1-800-257-4725 | Email Us |
| Claims | ||
| US, NY, Puerto Rico and Guam | 1-888-893-9858 | Email Us |
Mailing Address
(Be sure to include your 10-digit policy number on all correspondence):
U.S., Puerto Rico and Guam
Primerica Life Insurance Company
1 Primerica Parkway
Duluth, GA 30099National Benefit Life
National Benefit Life
1 Primerica Parkway
Duluth, GA30099
| American Century, Franklin Templeton Investments, Invesco, Legg Mason Funds, Pioneer Investments mutual fund investments through PFS Investments Inc. | All other mutual funds | |
|---|---|---|
| Questions | Customer Service Center 1-800-544-5445 |
If you have questions about new or existing account information, please contact the appropriate mutual fund company"s customer service center for assistance. |
| Price, dividend and personal account information | Can be obtained 24 hours a day, 7 days a week, through our automated telephone system or on our website, shareholder.primerica.com. | Please contact the appropriate mutual funds company"s customer service center. The contact information can be found in your mutual fund prospectus. |
If the fund company is unable to assist you, please contact your PFS Investments Registered Representative for assistance.
| AIG | Brighthouse Financial |
|---|---|
| Customer Service Line 800-445-7862 |
Customer Service Center 888-556-5412 |
| AXA | Lincoln Financial |
| Variable Annuity Sales Desk 888-517-9900 401(k) and 457 Sales Desk 866-401-3030 (option 1) |
Sales Desk 877-534-4357 New Business Fax Line 260-455-0271 |
If annuity companies are unable to assist you, please contact your PFS Investments Registered Representative for assistance.
Managed Investments Consulting Team (for questions about positioning, pricing, proposals, compare tool, manager information or general information):
RVPs, call (800) 737-5596, option 5, then option 1;
Future RVPs, call (770) 381-5885, option, 5 then option 1.
Email: MIConsultingDesk@primerica.com
Concierge Desk (for account opening, account review, service requests or other operational questions):
RVPs, call (800) 737-5596, option 2, 1, 2, 1
If you have a question or inquiry related to recruiting contacts by a Primerica representative email us.
For assistance regarding the servicing of an existing loan, please contact the following Customer Service Unit:
| $.M.A.R.T. Loan® | Primerica H.O.M.E. LoanTM Program | 1-800-283-7918 |
Written inquiries regarding loans should be mailed to:
Primerica
Attn: Consumer Relations Department
1 Primerica Parkway
Duluth, Georgia 30099-0001
Debt Solutions
DebtWatchers: 1-866-493-9791
Canada Contact Information
For assistance regarding loans, please contact the following Customer Service Unit:
| B2B Bank SMART Loan | 1-877-702-7627 |
- If interested in a referral for a SMART Loan, contact your Primerica representative.
- If you have any questions regarding your existing SMART Loan, contact B2B Bank.
Written inquiries regarding loans should be mailed to:
B2B Bank
199 Bay Street, Suite 600
P.O. BOX 279 STN Commerce Court
Toronto, ON
M5L 0A2
| American Century, Legg Mason Funds, Invesco and Pioneer mutual fund investments through PFS Investments Inc. | All other mutual funds | |
|---|---|---|
| Questions | Customer Service Center 1-800-544-5445 | If you have questions about new or existing account information, please contact the appropriate mutual fund company's customer service center for assistance. |
| Price, dividend and personal account information | Can be obtained 24 hours a day, 7 days a week, through our automated telephone system or on our website, shareholder.primerica.com. | Please contact the appropriate mutual funds company's customer service center. The contact information can be found in your mutual fund prospectus. |
If the fund company is unable to assist you, please contact your PFSL Representative for assistance.
| Segregrated Funds Primerica Common Sense Funds purchased through Primerica Life Insurance Company of Canada (PLICC) | |
|---|---|
| Questions | Common Sense Funds Client Services (800) 463-9997 (English) (800) 463-7774 (French) |
| General Account Information | Can be obtained 24 hours a day, 7 days a week, through our automated telephone system or online at AGF.com |
If you have a question or inquiry related to recruiting contacts by a Primerica representative, send email to: canada_agencysupport@primerica.com
For new members of the Primerica sales force who have inquiries concerning Independent Business Application (IBA) fees, please refer to the Basic Agreement pages in your IBA.
For additional IBA fee inquiries send email to:
Canada inquiries email to: canada_agencysupport@primerica.com
For inquiries regarding Primerica Online fees, send email to: